Chengdu Holidays

Service rating : The tour was well planned and organised. Booking was easy and all the documents arrived early, There was a lot of useful tips and information for the trip. The Chinese phases were helpful. The local tour guides were excellent especially Effie in Guilin, Lee in Beijing and Alex in Shanghai. They were all friendly and informative. Our tour guide Micheal was good espy ferromagnetic place to place without loosing anyone
Product : This is a fabulous tour giving you good taste of China and seeing the major sites. It is very full on with early starts and some late finishes. The food is generally good but in some places we tended to get the same things for every meal. I think the Yangtze cruise could be a day shorter and it would have been useful to be offered the up grades when booking. I would have liked to experience the bullet train and had one less flight. All the in flight meals were terrible. The adds were good and could have been included in the price of the tour. China is truely amazing and came up to all my expectations. I feel we could have seen more in Chengdu as we had a day free before an evening flight. I will definitely be booking again with Wendy Wu and returning to China.

Service rating : Hotels were first rate, food was amazing, tour guide, (Hoffman Hua), went above and beyond when required; local Beijing guide, (Mick), knew his stuff and kept the tour group well informed, as did our Chengdu guide, (Susan). I have nothing but praise for this company and the whole tour!!
Product : Booked through Hays Travel (Durham), and had full contact at all times, whether it was with the staff at Hays, or with the Wendy Wu London office.

Service rating : We were very pleased with our holiday. Our guide Kate Guo was excellent and an asset to Wendy Wu Tours.
Product : The holiday was well planned and very enjoyable. Our group was friendly and everyone mixed well. The visit to the Great Wall was our favourite, but the pandas at Chengdu were cute and fun to watch.

Service rating : Almost perfect.
Product : Everything ran very smoothly. Guides were really friendly and knowledgeable, hotel in Beijing excellent, those in Xian and Chengdu not quite as good but perfectly acceptable. Had an amazing holiday

Service rating : Brilliant. Very good tour manager - Michael
Product : Fantastic: good quiet guide Emily.

Service rating : The national guide, Ryan, was very good, listening to the views of the group and sorted out any problems that occurred (There weren't many)
Product : A lot of travelling which was tiring, but that was expected. Everything went smoothly but at times too quickly. More time should be spent at certain highlights such as The Forbidden City, Terracotta Warriors and Chengdu Research Base of Giant Panda Breeding.

Meals are now served in local restaurants instead of 'tourist' restaurants and is much better, but the local guides, who select the restaurants and menu should listen more to the wishes of the tour group, especially when selecting the menu. We got the impression that the local guide in Shanghai, Steven, was selecting the cheaper items from the menu. This was sorted by Ryan.

Service rating : Very well organised, friendly and knowledgeable staff, felt very safe and well looked after, food was fantastic and well presented, any problems were sorted out immediately
Product : A bit of everything, visited 3 remarkable cities with the Panda Sanctuary as a big highlight, would suggest to spend less time on commercial trips and a bit longer on historical sights. The hotel in Chengdu is in need of refurbishment, another choice would make the experience even better.