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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Discover Japan - HN

Sunday 26 Jan 2025
Overview Rating:
Our Service: Excellent
The Assistant was very knowledgeable and extremely helpful, she did everything possible to find me the best possible options for my requirements and was a pleasure to talk to.

Classic Mekong (Upper Deck)

Saturday 25 Jan 2025
Overview Rating:
Our Service: Excellent
Efficient without being pushy, listened to what we were looking for and offered us some advice on what was available. Booking was easy over the phone and correspondence relating to the booking was received within the hour.
Great service - looking forward to the holiday.

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Friendly, helpful staff

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Exceptionally helpful . I required a tour of Japan to fit with a family wedding. Not straight forward, as I required other non standard requests. Matt my advisor went above and beyond. Highly recommend.

Our Response

Thank you for taking the time to share your feedback regarding your recent experience with our services. We are delighted to hear that Matt was able to assist you in organising your tour of Japan, especially given the unique requirements surrounding your family wedding.

We strive to provide exceptional service and personalised solutions for all our clients, and it is rewarding to know that Matt exceeded your expectations. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We look forward to helping you plan more memorable experiences.

Japan & the Scenic South

Thursday 23 Jan 2025
Overview Rating:
Our Service: Good
Good so far, as just booked.

Japan Uncovered - HN

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Detailed, informative & friendly!

Japan Uncovered - HN

Wednesday 22 Jan 2025
Overview Rating:
Our Service: Excellent
Efficient, very friendly and helpful. Answered all of our questions

Ultimate Uzbekistan

Tuesday 21 Jan 2025
Overview Rating:
Our Service: Excellent
Julia was incredibly helpful. She took us through the booking process patiently and was so clear and efficient about all aspects of it. She cannot be commended highly enough, it was a pleasure dealing with Julia. So looking forward to our forthcoming Wendy Wu tour.

Our Response

Thanks so much for the review! We're thrilled to hear Julia made your booking experience a pleasure. We can’t wait for you to enjoy your Wendy Wu tour!

Majestic Yangtze

Tuesday 21 Jan 2025
Overview Rating:
Our Service: Excellent
I have already recommended a friend to Wendy Wu, mainly because of your agent Cheryl who was excellent and was not pushy ! I would definitely want to engage with Cheryl in the future.
My friend has already been in touch with Cheryl about Majestic Yangtze tour.
If she goes ahead with a booking is there any reward for introducing her as I may be able to persuade another friend to join the tour.
Kind regards,
Carol Hughes

Our Response

Cheryl will be delighted to read your feedback about her service, thank you very much! Please do let us know if your friend books, I'm sure we will be able to send you a reward! Kind regards, Wendy Wu Tours.

Christmas in South Africa

Sunday 19 Jan 2025
Overview Rating:
Our Service: Excellent
The booking process was thorough and comprehensive. My questions were answered without me feeling I was a nuisance. This is my 3rd booking with Wendy Wu so I was lucky enough to get a loyalty discount too.

Japan & the Scenic South

Sunday 19 Jan 2025
Overview Rating:
Our Service: Excellent
Knowledgeable agent who was patient and attentive to all our questions leaving us feeling confident in our choice of holiday

Off-Beat Japan

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
Very knowledgeable

Wonders of China

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
Went out of way to arrange alternative flights & was appreciative of our difficulties

Kerala & the Southern Highlights

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
As always, just the advice we required, with very efficient service both from Keith in person and Beau online. Holiday booked and made visit to show very worthwhile.

Japan Uncovered - HN

Saturday 18 Jan 2025
Overview Rating:
Our Service: Excellent
We went to the Manchester Destinations travel show having firstly attended an online webinar and got to meet Wendy Wu doing a talk, soooo much energy😎. The staff at the show were brilliant and Andy looked after us so well tailoring the flights and add-ons we wanted booking us a holiday of a lifetime to Japan then Hong Kong.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Australia's leading Asia & Beyond Specialist
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully ATAS and IATA accredited
Don't just take our word for it
  • 5* Trip Advisor rating
  • The Winner of Best Specialty Wholesaler
  • - National Travel Industry Awards
National Travel Industry Awards