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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to China by Rail
 
Rating
Customer Review

China by Rail

Tuesday 10 Dec 2024
Overview Rating:
Our Tour: Excellent
Absolutely excellent. Addison was, along with the other city-specific tour guides, brilliant. The sheer amount of sites and scenery that we got to see, along with variety of food from so many different regions and the cultural activities we did were just great. One of the best holidays I have ever had.

China by Rail

Tuesday 26 Nov 2024
Overview Rating:
Our Tour: Good
Plenty to see in such a large country - this isn't just Beijing, Shanghai and Zian
Bullet trains fast,clean,punctual but no proper consideration for luggage storage,even worse than finding a space in a cabin bin on Easyjet
There is hardly any porterage which is a real pain with the frequent transfers between cities
Have plenty of Chinese currency -Visa and Mastercard pretty useless and Chinese apps unreliable
You won't want to see Chinese food for at least 6 months at home after facing nothing else for 3 weeks
Security oppressive - presented passport more in 3 weeks than in the previous 10 years
Tour manager needs to be really good as no one of note including hotel staff speak any English. I must say our tour manager Mark Wong was absolutely superb
The tourist group in this case worked well together with no problem participants
This was my 2nd time to China and I enjoyed this one much more than 2011
Terracotta warriors still highlight for me!
Good luck with your travels

China by Rail

Thursday 07 Nov 2024
Overview Rating:
Our Tour: Excellent
Well organised and managed
Good hotels and guides
Did exactly what brochure said it would

China by Rail

Friday 04 Oct 2024
Overview Rating:
Our Tour: Excellent
a grand holiday

China by Rail

Thursday 03 Oct 2024
Overview Rating:
Our Tour: Excellent

China by Rail

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent
My name is Diego Citroni and I took part in the China by rail tour from 7 September to 27 September 2024 with code UK12345678.
Once the trip is over, I want to describe my impressions: It all started around March when searching on Google to show me organized tours in China I came across Wendi Wu's website and while scrolling through the various proposals I was amazed by the China by rail proposal: the locations visited and the length of the tour.
The departure was not entirely easy for me because I discovered that both Alipay and Wechat pay did not work even though I had configured and recognized my credit card from these APPs. Other problem, my credit card was not accepted at ATMs to withdraw cash, luckily, I also had some cash that I could change, as if that were not enough, the Chinese SIM in my possession did not work.
When I arrived in China, I found Mr. Addison and another person that kindly escorted me to the hotel.
The tour was as expected and I had a lot of fun seeing beautiful and interesting things. Of course, not everything can go well, but here it depends only on me, who has a very personal diet, as I do not eat meat from animals with feathers (chicken, duck, turkey, goose, etc.) and I do not eat spicy food. In Italy, there are many Chinese restaurants and Italians frequent them.
Our guide deserves a separate mention; he was always up to his role. He was able to mix and create a group of people from different countries, Australia, New Zealand, Singapore, England, Ireland and Scotland, as well as myself, Italy, I don't think I forgot anyone and he was able to organize all the transfers and tasks that arose as the trip progressed.
Personally, I have to thank him because he helped me get a Chinese SIM card. About a week before the end of the tour, I lost my glasses, so I had problems seeing up close.
One evening, when I was having trouble eating dinner, I warned him that I would not go because I was unable to eat food. He came to my room door and brought me some fruit, and if that was not enough, he brought me a pair of reading glasses that gave me back my sight. I cannot thank Mr. Addison enough for all the attention.
Talking with my friends on the tour, everyone agreed that we were lucky to have him as a companion during our trip and that if things always went well, it was all thanks to him.
If I had to give a definition of Addison, he was like the shepherd who scrupulously cared for his flock, making sure that everything was at the maximum level of safety and perfection for all his sheep.
Lastly, he gave us a video where he filmed the highlights of our trip, leaving us with an indelible memory of him and of all of us.
Now I am home, other trips? We will see about the well-deserved rest for now.
Best regards
Diego Citroni

China by Rail

Friday 07 Jun 2024
Overview Rating:
Our Tour: Excellent
The most perfect tour of China with amazing people. Great group, great national guide (George Pu), and local guides were amazing too. The attention to detail in planning for the trip was incredible, trains, boats and planes, including taking us to a less-populated part of the Great Wall which worked really well. Congrats Wendy Wu on a great product.

China by Rail

Thursday 29 Feb 2024
Overview Rating:
Our Service: Excellent
Steve was great, very professional and experienced.

China by Rail

Thursday 04 Jan 2024
Overview Rating:
Our Service: Excellent
I have only booked the holiday so far and the phone service was excellent . Anita searched for the best discounts

China by Rail

Sunday 26 Nov 2023
Overview Rating:
Our Service: Excellent
Very easy booking experience and response to query.

China by Rail

Wednesday 04 Oct 2023
Overview Rating:
Our Service: Excellent
Excellent service and processes which make travelling a pleasure. Callback from service centre was almost immediate, assist was knowledgeable and attentive.

Our Response

Thanks so much for your positive review. I'll let everyone know about your very kind comments. Have a wonderful holiday. Jimmy, Wendy Wu Tours.