Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Grand Mekong Odyssey (Upper Deck)

Tuesday 12 Nov 2024

Overview Rating:

Our Service: Good

The tour looks great but we are only at the booking stage and while booking I put that we do not drink alcohol and would any concession be made on the price. I then got rather a curt email saying ‘ no drinks are included’ - which firstly is odd as it talks about being ‘ all inclusive and no extras!’ And most hotels I usually stay in include bottled water if the water is undrinkable and secondly and more importantly the 7 day river cruise clearly states in the detailed itinerary that local bear / wine and drinks are included . I sent this on to the email team and no response back . Now where I work I would not condescend to my customers / I would ensure I printed correct information and would feed back if I was wrong. I hope after the expense of the trip that this is not an indication of how they run the trip or will not be a memorable 30th weddings anniversary!

Grand Mekong Odyssey (Upper Deck)

Sunday 13 Oct 2024

Overview Rating:

Our Service: Excellent

I hope this tour to Asia is as well organised, well constructed and enjoyable as my tour to China was last year

Grand Mekong Odyssey (Main Deck)

Tuesday 03 Oct 2023

Overview Rating:

Our Service: Excellent

An all together good and positive experience. Your agent was friendly, courteous and knowledgeable.

Our Response

Thank you so much for your wonderful feedback, I'll make sure your consultant is advised of your comments. Many thanks for taking the time to write. Jimmy, Wendy Wu Tours.