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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Hanoi
 
Rating
Customer Review

Vietnam & Cambodia Discovery

Friday 08 Nov 2024
Overview Rating:
Our Tour: Excellent
An absolutely amazing adventure with a great group of people and an amazing guide in Vietnam - Kim !
This was my first solo holiday and I would not hesitate to go on another Wendy Wu tour but this will take some beating !
We saw Vietnam essentially from top to bottom . From the bustle of Hanoi to the peace of the Panhou retreat just 30km from the Chinese border to the majesty of Halong Bay . Then onto Hoi An and Hue both so different but both equally memorable . Then Saigon - a Vespa tour is an essential for everyone - and the time to reflect on what we saw in the Cu chi tunnels and the war remnants museum . And then onto the Mekong delta for an overnight stop in Ben tre
The walking in Hoang Su Phi was not as challenging as the itinerary might have suggested and I chickened out of the cycling ! The hotels were all well situated and all of a more than acceptable standard - the most important part was the beds as certainly needed good nights sleep to keep up with the adventure .
The group was sad to leave Vietnam and Kim who as I have already said was amazing at looking after us and was full of amazing stories and shared his experiences with us .
However we still had Cambodia to visit and I guess my only criticism of the whole trip was it should have been slightly longer to give us a bit more time in Cambodia . The Angkor Wat complex was amazing as was the visit the following day to the village on stilts . Our guide Chet obviously had a hard act to follow but again he was great !
My highlights - the retreat , walking in the mountains , Halong bay , the bamboo circus in Hoi An and the mad ride on coracle boats , the Vespa tour ,eating and drinking fresh coconut in the Mekong the Angkor complex and the Phare Circus !
A truly amazing adventure

Grand Tour of Indochina

Friday 05 Apr 2024
Overview Rating:
Our Tour: Good
Remember you are not on holiday you are on tour! Early mornings and long days to fit everything in.
Vietnam was very interesting for a country that seems to always be at war. It had historic history with tunnels and museums full of war memorabilia and graphic photos. No-one wins at war and the least of all is the people of Vietnam. A good education though. Saigon is a mad busy city ruled on the road by motorbikes. The countryside quite different and the towns of Hoi An, Hue and Hanoi all have vast populations with the local markets generally selling the same products to tourists.
Laos is the the most underdeveloped country and dirty with rubbish everywhere, still dependent on farming and the population concentrating on looking after themselves rather than commercial gain. It's history revolves around visiting temples, sometimes three or four a day, quite boring. It would be difficult to name a person who has made their mark on this country it only seems to have it's Buddhist religion. Being land locked neighboring country's at war just walked in and occupied.
Cambodia was the most modern of the three country's it had new airports, buildings and was very clean. A lot of money has been spent and invested from China. Angkor is the jewel in the crown of the visit, quite stunning and amazing for how the temples of Wat, Thom and The Bayon ever managed to built with so much intricate carvings and height to the structures.
The people of all three country's are pleased to see you and friendly. The street hawkers can be tiresome but they are only trying to make a living. The cost of living is very cheap, paintings and art work is desirable and plentiful, make certain you leave room in your luggage.
I don't think I need to return having had this experience.

Angkor to the Bay

Tuesday 12 Mar 2024
Overview Rating:
Our Tour: Good
Holiday was tainted by the hotel Thien Thai in Hanoi. It was very poor quality, the entrance lobby was cramped with few chairs and not enough room if two groups of travellers were there. My room had a leaking toilet, a tap that barely worked and a plug that didn’t work. The breakfasts had a poor selection of Western products and the whole atmosphere was dowdy. I was changed to another room later which was better. The cyclo ride in Hanoi was not a good experience with so much traffic, we moved very slowly and most of the time were looking up the exhaust pipe of the motor bike in front.

Our Response

Thank you for taking the time to share your feedback. We're sorry to hear that your experience at the Thien Thai hotel in Hanoi didn't meet your expectations. We appreciate you bringing these issues to our attention, and we apologise for any inconvenience caused by the room conditions and breakfast selection. Your comments are invaluable in helping us improve our services. We're glad to hear that you were relocated to a better room later on.

Regarding the cyclo ride experience in Hanoi, we understand your concerns about traffic and apologise for any discomfort caused. We'll review our routes and consider alternative options to ensure a more enjoyable experience for our customers in the future.

We strive to provide excellent accommodations and experiences for our guests, and we regret that we fell short of this during your stay. Your feedback will be shared with our team to address these issues and make necessary improvements. We hope you'll give us another opportunity to exceed your expectations in the future. Thank you again for your feedback. Jimmy, Wendy Wu Tours

Angkor to the Bay

Monday 11 Dec 2023
Overview Rating:
Our Tour: Good
Too many people in group. We were told 16/17! Compared to 27!
Hotels in phnom Penn and Hanoi disappointing. Why not save money on food - far too much every day and improve those hotels. Is there no possibility of a snack for lunch? Then there would be more time for an amount of personal walking round the towns. Not enough available to us!
Most breakfasts passable, but not great. Best food by far on the boat on Halong Bay. Well done to them.
Hotel in hue coped really well with food when the floods came.
Dance and kickboxing display in Cambodia, but the food was abysmal. Surely you can do better than that!
Both guides were brilliant - nothing to fault. They made the holiday special.

Mekong Explorer (Upper Deck)

Saturday 13 May 2023
Overview Rating:
Our Tour: Good
Hotels in Hanoi and Hoi An below expectation.
Hotel in Saigon was good!
Victoria Mekong vessel, food and service excellent!
Siem Reap hotel Good!
Guides were good.

Mekong Explorer (Upper Deck)

Saturday 29 Apr 2023
Overview Rating:
Our Tour: Excellent
A wonderful tour that was very well organised with good hotels, excellent guides, great restaurants, a good variety of things to do/ places to visit. It was lovely seeing and doing all the usual tourist attractions, but equally great doing more unusual things like the visit to a family home in Hanoi where the gentleman's grandfather had been one of the mandarins, having a go at farming and lastly the cookery school in Siem Reip where we learnt how to cook and made our own lunch. So many highlights on this trip. Thoroughly recommend it.

Angkor to the Bay

Friday 20 Mar 2020
Overview Rating:
Our Tour: Good
Our trip was fabulous up until Hanoi when our excursion to Ha long Bay was cancelled due to Covid19, and we do appreciate this was beyond Wendy Wu's control.

Mekong Odyssey

Monday 16 Mar 2020
Overview Rating:
Our Tour: Excellent
We totalled enjoyed the trip and all the knowledge the guides gave us.
However the coach we had in siem Reap was not up to standard as the other coaches we had in Hanoi , Hoi An, Hue and Saigon.

Angkor to the Bay

Tuesday 10 Dec 2019
Overview Rating:
Our Tour: Excellent
Organisation was excellent from booking to return home. Lots of useful information provided about our destinations.
We had eight flights (international and domestic), all without any problems.
Coaches were of good quality and comfortable with air conditioning and adequate amounts of chilled bottled water were provided.
Hotels were of a high standard, beds were comfortable and breakfasts provided a wide variety of options, both European and Asian.
The Light Hotel in Hanoi was a little below the other hotels in terms of communal facilities (pool, bar area) but benefited from a good location in the city.
The itinerary was as described in the tour information with a few elements of rescheduling to meet flight times. Days were very full with early starts and some late finishes. Activities and places visited were varied and kept the party interested and entertained.
Our guides spoke good English and provided a wealth of information.They kept us up-to-date with any changes to the itinerary and gave constant reminders of where we needed to be, at what time and what we needed to bring (mainly sun-cream and mosquito spray, although mosquito's were never a problem).
We felt our guide in Vietnam (Laki) exceeded our expectations and we were sad to say good-bye to him.
We were in a group of 24 people from UK, Australia and New Zealand. Ages ranged from 50's to 80's but all were able bodied, young at heart, and there to enjoy the experience.
To conclude, we would have no hesitation in booking another Wendy Wu tour and thought it was very good value for money.

ANGKOR TO THE BAY

Monday 01 Apr 2019
Overview Rating:
Our Service: Excellent
The whole holiday went very well. The flight was very good and we had no problem changing in Hanoi to fly on to Siem Rep. We were met at the airport and taken to out hotel.
The guides in Cambodia and Vietnam were both excellent. Tidily dressed, spoke clearly and obviously knowledgeable.
The content of the tours was as described and was well organised.
The make up of our group was good - we all got on very well and had a great time.
The flight home was as good as the flight out.

VIETNAM EXPLORER

Thursday 08 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would definitely recommend, well organised and tour guide phong was excellent

Product :

Started in Hanoi and finished in Saigon all travel and tours were continually flowing

Our Response

Thank you for your great review!
We are thrilled that you thought your guide Phong excellent and that they ensured you had an organised tour! It's also fantastic to hear that you would recommend our company and we hope that we can help you with another tour booking in the future!

VIETNAM AT A GLANCE

Monday 05 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Excellent guide
Most of the hotels were first class
Travel arrangements were faultless
Interesting schedule

Product :

Not enough time to shop in Hanoi

VIETNAM ESCAPE

Tuesday 07 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Itinerary was very good ,Mekong Delta a wasted day compared with Hoi An and Halong Bay and Hanoi.
40 % of Restaurant were empty seated in rooms without atmosphere just the group,Nha Trang Hotel Asian Paradise (hell) 2/10
All guides were excellent Hoang Van Toan In Hanoi 11/10 brillent.
Would have been lovely a additional day in Hanoi .
Hotel Le Nid lack facilities very poor dinning room layout more like a canteen.
No bar with alcohol drinks Le spirits .
Very good flights with Cathay and Vietnemese Airlines.

Product :

Value for the money except the Menkong Delt

VIETNAM AT A GLANCE

Saturday 08 Apr 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

Our Response

Thanks for your in-depth feedback. We do our best to ensure that our customers get the chance to experience as much as possible in their short time away with us, so we're glad to hear that you felt you'd made most of it!
Location is also very important, so thanks for letting us know what you thought. We'll be sure to pass your kind words across to Robin for your, and thank you once again. We hope you get to keep in touch with your fellow travellers!

Kind regards,

Megan
Customer Care Executive

ANGKOR TO THE BAY

Sunday 11 Dec 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

My pre booking advert suggested that I could enjoy business class on the return journey for £99. When I phoned to book I was advised that it was not available from Manchester but via London it could be supplied for £199 each. I booked including a connecting flight from Manchester to Heathrow. My initial paperwork showed business class from Hanoi to Hong Kong and onwards to Heathrow. I would then have BA club world Heathrow to Manchester.
When my final e tickets arrived the last leg LHR to MCR was economy class. When I queried this I was told there was not a business class on that flight but that we could use the lounge! In the event it was a mad rush to catch the connecting flight which my partner and I did but her luggage didn't

Product :

Possibly more suited to someone with more stamina than me as it can be quite hectic. Lunch with 8 dishes became hard going and probably lighter snacks would have suited many people. The last few days of the tour turned into a personal struggle as I contracted what is euphemistically known as Delhi belly.

Our Response

We are sorry to hear your disappointment with Wendy Wu Tours, Please don't hesitate to contact our customer relations department who would be happy to help.