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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Singapore
 
Rating
Customer Review

Singapore to Bangkok by Rail

Friday 23 Feb 2024
Overview Rating:
Our Service: Excellent
Alexis was very helpful and clarified a few things to my wife and I. She explained some options with the PO rod and cons of each

SINGAPORE SHORT STAY - ORCHARD HOTEL 3N

Friday 05 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Poor

Service rating :

The national tour guide David was excellent worked so hard to make all of our experiences brilliant. The best local Gide was Allen in Beijing but they all do a good job. We feel we saw the ‘real’ China and met some lovely local people.

Product :

Hotel not very helpful especially as one of our cases did not leave Heathrow and we needed some assistance. Everyone was very nice but they did not communicate between themselves or us. Breakfast was poor

Our Response

Thank you for your feedback!


We are pleased to hear you enjoyed your tour and felt you were able to experience the 'real' China, and learn about the local culture!


Your comments have been passed along to our China office who will share them with Gide and the other local guides during your tour - I'm sure it will make their day!


We hope you have returned with some amazing memories of this wonderful country that will last a lifetime.

AROUND CAMBODIA

Sunday 19 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

I enjoyed the Around Cambodia tour and this was invariable due to our excellent tour guide (Bunvath Tes), His knowledge, enthusiasm and compassion really made this a memorable first visit to Cambodia.

I found the service pre-tour from Wendy Wu a bit lacklustre though. For example being booked on a flight to Hong Kong, 6 hours ahead then fly back to Phnom Pehn 5 hours ahead a bit of a pain (why not offer flights to Singapore or Bangkok)? Would have paid extra for business class but this didn’t seem to be an option and was not offered.

Product :

As indicated above, our tour guide made this trip a memorable first visit

YOUR BOOKING EXPERIENCE

Monday 17 Jul 2017
Overview Rating:
Our Service: Excellent
I spoke to Lisa who was very helpful when I asked her to extend the china experience to fly to Singapore . She organised the flights and tried to get accommodation but we were able to get it cheaper and she was fine with that.

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

I am 70 and my partner is 67 though we weren't the youngest. For us, it was too full on and we were exhausted. Too much unnecessary time was spent waiting in airports. The floating market on the Mekong never happened. It was NOT all inclusive and there was a lot of unexpected money spent making up lack of salary (tips in other words). Nevertheless, the tour of Vietnam and Cambodia fulfilled our expectations and we look back on it with pleasure.

Product :

I already did this above!

Our Response

We are sorry to hear your disappointment with Wendy Wu Tours, Please don't hesitate to contact our customer relations department who would be happy to help.


Kind Regards

Zoe 
Customer Relations 

SOUTH EAST ASIA AND SINGAPORE (CRUISE.CO.UK)

Sunday 11 Dec 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Good trip, mixed ability guides

Product :

A hybrid product which no one company had ownership

INDOCHINA DELIGHTS

Monday 09 Mar 2015
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Could have done with some help at Heathrow and Singapore airports. If we had missed the connections, we were stuffed.

Product :

I didn't realise just how boring food could be.

Our Response

We were sorry to hear of your disappointment with some aspects of the tour. We rarely receive complaints about the food but please rest assured your comments have been duly noted. We truly hope that overall you enjoyed visiting this fascinating region.

Kind regards,
Lorraine, Wendy Wu Tours