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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to The Silk Road
 
Rating
Customer Review

Silk Road Explorer

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
We purchased the Silk Road Explorer trip in February 2024 at the destination show and we are a group of 5 friends from UK. We met at the airport and was really looking forward and excited for the flight to Xian transit at Beijing airport. When we landed at the airport we had to fill in transfer forms and there was a long queue of travellers at passport control. We only had one hour to catch the connecting flight to Xian so we missed the late afternoon flight. That caused a lot of anxiety and we were rushing at the airport looking for information. The staff at the counters were very helpful and we managed to catch the late evening flight to Xian. We would have like to leave London on an earlier flight to give more time for transit.
There were 18 of us in the group and our national guide was Hoffman Huo. We felt very safe in his care and nothing was too much trouble. He provided us with information on each day of the iternary of the places we were to visit . He was always at the back counting and making sure that we get on the train and coach safely. We were his family and felt sad when he waved us off on the last day. Well done Hoffman and we hope to get a guide like you on our next trip to China.
We have enjoyed this long journey on the Silk Road. The places on the iternary were historical , educational and interesting. The sceneries of the sand dunes on the desert and changing colours of the mountains were spectacular. The highlights were the art gallery at the Magao caves and the camel ride at the Gobi desert. What a great experience!
Well done Wendy Wu and staff for organising this amazing trip .
.

Ultimate Uzbekistan

Thursday 03 Nov 2022
Overview Rating:
Our Tour: Excellent
Visiting the Silk Road was like a lifelong dream and with the blink of eyes my wish had come true exploring one of the hidden gem of Central Asia - Uzbekistan

What I was expecting was a bumpy ride in the middle of the Deserts and Mountains along the Silk Road but this turned out to be as smooth as SILK - a memorable trip of a lifetime beyond my imagination and which exceeded all my expectations!

It was an absolutely excellent experience with memories that will last a lifetime. It was a fantastic, well organised and seamless tour made exceptional by the hard work of a dedicated team. Wendy Wu's Team were magnificent in planning an amazing tour culminating in my safe return home. The Travel Consultants are friendly, knowledgeable and very professional in portraying it's Owner Wendy Wu's passion, enthusiasm and offering a unique travel experiences.

The detailed itineraries were a wonderful mix of must see sites and unexpected experiences such as crossing the ancient cities and towns rich in Islamic Architectures, Archaeological, historical and cultural excursions and littered with free time to absorb the most of these fascinating destinations.

The Hotels were of high quality standards and unique in its own ways!

What can I say about the Culinary experiences - Throughout the Tour we experienced and enjoyed varieties of breakfasts at the Hotels, Lunches and Dinners with the Locals enjoying their delicious homemade Uzbecki food & flavours with exceptional, humble and considerate hospitality especially being a vegetarian like me, I felt I was really well looked after.

Our Local guide Marat was very professional with excellent historical knowledge, fantastic customer services, always eager to help at every step of the journey and with great sense of humour. Marat was always happy to answer my " Million dollar" questions without hesitations, with positive attitude and always had a good focus and attention to details no matter how minute this may appear at all stages of the journey - be it Hotel check in, comfort breaks dietary requirements to endless lists of the fellow travellers!

Our Driver was very friendly and made us feel welcoming and at home ensuring the safest Driving experience ever through landscapes, deserts and rugged mountains.

I would highly recommend without any hesitations to Feel, See, smell, Taste, Hear and experience with Difference these Incredible Journeys offered by One and Only Wendy Wu Tours! I would recommend that you book with confidence and experience it for yourself what this Award winning Excellent Tour company is offering! I now can’t wait to book and explore rest of Central Asia and many more destinations on my bucket list.

With much appreciation and from the bottom of my heart I Would like to say a big "Thank You to All at Wendy Wu Tours in making this dream come true!

SILK ROAD EXPLORER

Saturday 13 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The Silk Road Explorer is an amazing tour. The trip of a lifetime. The National Guide, Mark Wang, was brilliant. He understood our group and it’s prferences, went well beyond the call of duty to make sure we had the best experience. The local guides were also helpful and informative. We could never have put together such a great series of daily experiences ourselves. We really would recommend Wendy Wu for the overall experience and the efficient problem free service.

Product :

It may not have been the cheapest choice of tour operator but it was totally value for money; so many different experiences, good food, comfortable hotels and spectacular service from the guides.

Our Response

Thank you for your review.


We are delighted to hear you enjoyed your tour, and Mark was able to ensure you had the best experience, along with increasing your knowledge along the way.


We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

SILK ROAD EXPLORER

Tuesday 12 Jun 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Going with a tour company like Wendy Wu always gives you a good service, quality hotels and local guides but the main reason this tour was so outstanding was due to their national guide David He who was was with us for 12 hours a day or more on some days for a total of 26 days and always maintained a balance between professional service and being a good companion along the way. He had a very good command of English and could relate well to western humour.

Product :

I chose this tour as it provided a well planned and varied itinerary of the Silk Road in China from Xian to Kashgar over 3,000km with 13 different hotels in 26 days, 4 bullet trains and and two internal flights plus 3 meals a day and local door to door transport and local guides but what made it so enjoyable was having an excellent national guide David He who was with us all the way to smooth out any difficulties.

Our Response

Thank you for your positive feedback!


It is such a delight to hear such amazing comments about our National Guides. David will be thrilled with your comments I am sure!


We are pleased to hear you had such an amazing experience from start to finish with us here at Wendy Wu.


When you are ready to start planning your next tour to China or any of our other incredible destinations, please do let us know!