Service rating :
Our national Guide Wendy was fantastic. She made everything run like clockwork. A feat in it's self shepherding 28 bodies around! The local guides Mai, Eddie, Amy, Jenny and Stephen were also very good, very informative , and like Wendy, good fun!
Product :
Very tiring but worth it. Food plentiful, but at some restaurants the meat was a little sparse and the Peking Duck dinner was a let down as everything was chopped up, bone, gristle, skin and a bit of meat (not like the shredded duck in English Chinese meals). Trips were very good and well organised. Hotels were mainly very good. The cabins on the Yangtze river cruise were naturally small with not a lot of storage space and a little tired but perfectly acceptable. The entertainment on the boat was very good, especially considering it was the staff not professionals giving the shows. (I sure you could mistake them for professionals!). The staff were very polite and friendly and one of the bar staff, Christina seemed to be able to remember everyone's name, amazing!
It would take too long to go into detail about the trips but for me The Great Wall stood out, but mind, be aware those steps are very steep and exhausting. The vastness of Pit no. 1 and of the detail of the Terracotta warriors. The colourful sights, sounds and smells of the Muslim Quarter in Xi'an. The Summer Palace by the lake. Three Gorges Dam and ship locks, a tribute to Chinese civil engineering on the Yangtze River cruise. The pandas at Chongqing. The Cormorant Fisherman show and having a Cormorant perched on my arm so my wife could take a picture.
Our group of 28 consisted of 21 English and 7 "Aussies" all got on well and had loads of laughs, including being stopped in the street by Chinese to take our picture, especially if one of us was Blonde or fair headed. Our guide said many Chinese holiday from rural parts where Westerners are a rarity. They are intrigued by our big noses too (but in a nice way!)
We thoroughly enjoyed the holiday and would not hesitate to recommend a trip to China through Wendy Wu Tours and our particular 16 day tour "The Wonders of China "
Barry and Brenda
Our Response
Here at Wendy Wu Tours we strive to deliver excellent customer service and would like to thank you for your feedback. Without this we would not be in a position to deliver this service.
We are sorry to hear that the food at some of the restaurants was not up to standard, we have passed these comments onto our office in China to relay your feedback.
We are delighted to hear that you otherwise enjoyed the tour and hope you have returned with many memorable memories from this fantastic destination.
Thank you once again for your valued feedback.
Kind regards
Zoe