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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Vientiane
 
Rating
Customer Review

Grand Tour of Indochina

Wednesday 04 Dec 2024
Overview Rating:
Our Tour: Excellent
In the main everything was very good and well organised. All the guides were excellent very knowledgable and spoke good English so easy to understand.
The majority of the hotels were of a good standard apart from one.
The hotel we stayed in the last night in Vientiane Laos was very poor. Terrible location in fact I would not walk out. Facilities non existent the bar was on very darkly lit street and comprised of a table on a pavement with 5 chairs. Rooms not much better I would say 2* rating.
The buses and drivers all excellent.
Restaurants all very good and excellent food.
The only criticism from our point of view we did not have any free time to explore
The places we stayed. It would have been good to have at least a full 1/2 day
Free time in the main cities such as HANOI.
Overall it was an excellent trip and we saw amazing places which we would not have done if we had tried to do this independently.

Thailand & Laos Adventure

Thursday 27 Feb 2020
Overview Rating:
Our Tour: Good
Emirates did not provide gf meals at all on the fist long return flight, and 1 breakfast and 1 gf meal between us on the second long flight. They blamed blamed Wendy Wu, despite having communicated internally about the second flight. They said the second person’s meals were waitlisted which translated to unavailable. We feel the lack of gf meals was an Emirates problem, especially as we had documentation from WW saying our gf meals were confirmed throughout.

The trip was excellent. WW guides were excellent. They really went the extra mile. The gf , no chilli food they arranged was good. We are left with great memories.
Improvements
The sound system on the Mekong boat was not good. The first meal I n Vientiane was meagre. The last gf meal in Vientiene was lacking meat or chicken.

VIETNAM AT A GLANCE

Thursday 04 Apr 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Good but guide in Vientiane not interested

Product :

deserves 4 stars why ask for this

GRAND TOUR OF INDOCHINA

Thursday 20 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour from start to finish was excellently structured and organised. The tour guides on each leg of the tour were exceptional. Their knowledge and their caring of their ‘family’ made the whole tour a great experience. Nothing was too much trouble

Product :

Overall everything was excellent. I would add that the Le Duy Hotel in Saigon was not the best. Whilst clean and tidy, the facilities were very basic. No room for everyone to congregate, no real bar area.
The Mercury Vientiane was a tired looking hotel with regards to the rooms and we had cockroaches.
In Laos we visited the Ban Na Ouane village which none of our group enjoyed. The children being used to sell goods to the tourists in that way was awful. A better visit would have been to the Heritage House in Luang Prabang which we did ourselves. Very good