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Service rating : Easy booking procedure and good pre-holiday information
Product : Hotels were varied and of an expected quality. (3rd trip with Wendy Wo) We personally enjoy a mix of modern and quirky. Our national tour guide Raj was brilliant and our coach driver was highly skilled.
Unfortunately our Shimla extension didn't fair quite so well. Our toy train seats were the worst available, (Good seats bookable 6 months in advance we were told) in mitagation, our local guide offered to pick us up half way (3 hours out of a 6 hour trip) but failed to turn up. Due to bad weather we couldn't see anything so a mid way pick up would have suited us much better. (Tip - Check that you get the best seats when booking) Our local guide only offered us information when asked (Didn't seem that interested or know our meal plan) so we ended up missing some things we wanted to see. (Steam trains were viewable at Shimlar, not Ambala) found out on the way home.
Over all we had a great time with a great group of like minded adventurers.